1. How do I place an order?
Ordering is very easy:
- Click on the shopping cart at the top and see what your purchases are and what the total amount is. You can also immediately see which part of the purchase amount goes to cancer research. Choose your preferred payment method and fill in your details.
2. Will I receive a confirmation of my order by e-mail?
When Keiretsu has received your order in good order and it has been paid, you will receive a confirmation email and an invoice so that you know that everything has arrived in good order.
It contains all the information you need. Only the packing slip will be added to your order.
3. Can I also order by phone or email?
No, you can only order via this webshop. This keeps it clear so that no order is overlooked.
4. Why have I not received an order confirmation?
After placing your order you will immediately receive an order confirmation. Did you not receive an email? Please check your junk mail first. If you can't find the email there, something probably went wrong when entering your details.
Check in your ACCOUNT whether your email address is correct. If not, you can change it there. Can't find your order in your account? Then your order was probably placed without an account and email address. Do you have a question? Please contact the customer service of Keiretsu:webshops@keiretsu-europe.nl
5. I entered the wrong home address. What now?
Please contact the customer service of Keiretsu as soon as possible via ksupport@keiretsu-europe.nl. Then they check whether the order has already been shipped. If this is not the case, they can adjust the residential address for you.
6. When will my order be delivered?
Orders placed on a working day before 12:00 noon, Keiretsu will ship the same working day. Orders placed later than 12:00 PM or on the weekend will be shipped the next working day. Please note that when you chose to pick up your order on campus the location and dates/times are as following:
Erasmus School of Law Sanders Building, 1st floor L1.06 Mon 13th of November between 11am-14pm Mon 20th of November between 11am-14pm Mon 27th of November between 11am-14pm7. What are the shipping costs?
The items from the webshop are delivered by DPD.
8. Returns
From the moment you receive your order at home, you have it on view for 14 days. If you are not satisfied with the item, you can exchange or return it within 14 days. Send the item with the completed return form to:
Keiretsu Europe
Delftweg 104b
3043 NA ROTTERDAM
Costs for returning your (partial) order will be for your costs. The purchase amount will be refunded to the method of payment used to pay for the order. If you return the entire order, you will also receive any paid shipping costs back.
9. I have received a product that is damaged/broken. What do I do?
How awful! Please contact Keiretsu at webshops@keiretsu-europe.nl stating your order number. We ensure that a suitable solution is found as soon as possible.
10. What payment options are available?
Keiretsu offers various payment methods on the webshop. In this webshop you can pay via the means below:
- iDEAL
- PayPal
- Creditcard
11. I have payment problems. What should I do?
You can contact Keiretsu customer service at webshops@keiretsu-europe.nl and explain exactly what problems you are encountering. They will solve this for you as soon as possible and ensure that you can pay.
12. How do Erasmus School of Law and Keiretsu handle my personal data?
This webshop is owned by Keiretsu Europe B.V. When you order something, your personal data is collected by Keiretsu so that they can process your order. See the Erasmus School of Law Privacy Statement for more information. In addition, Keiretsu will provide your personal data to Erasmus School of Law.
Erasmus School of Law will use the following information:
- to approach you for campaigns and other information about Erasmus School of Law by post, telephone or e-mail
- to keep track of whether you have lodged an objection to being informed by post, telephone or e-mail
- to to be able to build a relationship with you to provide you with targeted information (relationship management)
- to tailor messaging to your preferences and behavior and to offer you the best personal experience
In addition, Erasmus School of Law will send you the Erasmus School of Law newsletter if you have given permission for this. You can revoke this permission at any time from Erasmus School of Law by sending an email to: webshops@keiretsu-europe.nl or by unsubscribing via a received newsletter. Read more about how Erasmus School of Law handles your personal data in the Erasmus School of Law Privacy Statement.